Privacy Policy
Last updated: 8th January 2024
We respect the EU’s General Data Protection Regulations (GDPR) and this policy explains how we collect and treat any information you give us. You won’t find any complicated legal terms or long passages of unreadable text. We’ve no desire to trick you into agreeing to something you might later regret.
Our policy covers
Why we value your privacy
How we collect information
What information we hold
Where we store your information
What we use your information for
Who’s responsible for your information at our company
Who has access to information about you
The steps we take to keep your information private
How to complain
Changes to the policy
Why we value your privacy
We value your privacy as much as we do our own, so we’re committed to keeping your personal and business information safe. We ask for only the bare minimum from our customers. We’ll never use your personal information for any reason other than why you gave it, and we’ll never give anyone access to it unless we’re forced to by law.
How we collect information
We ask for personal information like your name, email address and associated church/organisation when you create an account on our website.
We also ask for your name, email address, associated church/organisation when you make an enquiry.
We don't use cookies or scripts which were designed to track the websites you visit. We don’t use analytics or native social media ‘like’ or ‘sharing’ buttons which also build profiles of your internet activity.
Occasionally, we might receive your contact information from one of our partners. If we do, we protect it in exactly the same way as if you give it to us directly.
What information we store
When you create an account, we'll store your name, email address and your associated church/organisation.
When you send an enquiry through a contact form, the information you provided will be stored in our website's back-end and sent to the administrators of the site via email.
If you choose to upgrade your account, we don't store your card details. They are stored securely by our payment provider.
Where we store your information
If you create an account, your information will be stored in the website's database, provided by a trusted partner.
When you upgrade your account, your payment information is stored by Stripe, our payment provider.
How we use your information
We occasionally use your contact information to send you details of our products and services. When we do, you have the option to unsubscribe from these communications and we won’t send them to you again. We might also email you about our products and services, but if you tell us not to, we won’t get in touch again. We will use your information to send you invoices, statements, or reminders.
Who’s responsible for your information at our company
Alasdair MacPherson, our Communications Administrator, is responsible for the security of your information. You can contact them by email at info@biblicalsoulcare.co.uk or by phone on 01865 582014 if you have concerns about the information we store.
Who has access to information about you
When we store information in our own systems, only the people who need it have access. Our management team have access to everything you’ve provided, but individual employees have access to only what they need to do their job.
The steps we take to keep your information private
Where we store your information in third-party services, we restrict access only to people who need it. We store passwords in Statamic, an encrypted password manager, use a different, randomly generated password for each service, and never use the same password twice. The computers we use are all encrypted and protected by a passcode or fingerprint access. These computers ask for authentication whenever they’re started or after two minutes of inactivity. Our mobile devices are also protected by a fingerprint or facial recognition.
How to complain
We take complaints very seriously. If you’ve any reason to complain about the ways we handle your privacy, please contact Alasdair MacPherson by email at info@biblicalsoulcare.co.uk or by phone on 01865 582014.
If you’re the letter writing type, send your envelope to Biblical Soul Care UK, c/o 20 King Street, Faringdon, SN7 7LS, United Kingdom.
Changes to the policy
If we change the contents of this policy, those changes will become effective the moment we publish them on our website.